1. Introduction
NexChat Pro ("we", "our", "NexChat") is a professional WhatsApp platform that allows teams to manage customer conversations. This Privacy Policy explains how we collect, use, and protect your data when you use our services.
By using NexChat Pro, you agree to the practices described here.
2. Data We Collect
Account information
- Full name
- Business email
- Company name
- Password (encrypted)
- Team member details (name, role, email)
WhatsApp data
- Your linked WhatsApp phone number
- Messages sent and received through your linked number
- Contact information of people who message you
- Media files (images, videos, audio, documents)
Usage data
- Login timestamps and IP addresses
- Features used and settings changed
- Analytics on message volume and response times
Payment data
- Billing information (processed by our payment provider)
- We do not store card numbers directly
3. How We Use Your Data
We use your data to:
- Provide the NexChat Pro service
- Sync messages between your WhatsApp and our platform
- Deliver analytics and team performance insights
- Send service updates and support responses
- Improve product features and security
- Comply with legal obligations
We do not sell your data to third parties. We do not use your messages for advertising.
4. Data Storage and Security
- All data is stored on secure servers with encryption at rest
- Passwords are hashed using bcrypt
- Connections use HTTPS/TLS encryption
- WhatsApp session credentials are encrypted
- Regular security audits and updates
- Access to production systems is restricted to authorized personnel
5. Data Sharing
We share data only with:
- WhatsApp/Meta (via the Baileys protocol) to relay your messages
- Cloud infrastructure providers (OVH) hosting our servers
- Payment processors for billing
- Legal authorities when required by law
We never share your business data with competitors, advertisers, or third parties.
6. Your Rights (GDPR)
If you are in the European Union, UK, or a similar jurisdiction, you have the right to:
- Access the data we hold about you
- Correct inaccurate information
- Delete your data ("right to be forgotten")
- Export your data in a portable format
- Object to certain processing
- Withdraw consent at any time
To exercise these rights, contact us at contact@nexchat.pro. We respond within 30 days.
7. Data Retention
- Active account data: kept while your account is active
- After account deletion: data removed within 30 days
- Backups: purged within 90 days
- Legal records (invoices, tax): kept 10 years per legal requirements
You can request early deletion at any time.
8. Cookies and Tracking
We use minimal cookies:
- Essential cookies for login sessions and preferences (theme, language)
- No third-party tracking cookies
- No advertising cookies
You can disable cookies in your browser, but this may affect functionality.
9. WhatsApp Data
When you link your WhatsApp number to NexChat Pro:
- We use the Baileys library to connect via the WhatsApp Multi-Device protocol
- Your session credentials are stored encrypted on our servers
- Messages remain end-to-end encrypted between WhatsApp devices
- We only store copies of messages that pass through your linked number
- You can disconnect at any time from the WhatsApp settings page
10. Children
NexChat Pro is a B2B product not intended for users under 16 years old. We do not knowingly collect data from minors.
11. International Transfers
Data may be transferred and processed in countries outside your region (primarily the European Union). We use standard contractual clauses and appropriate safeguards for all international transfers.
12. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be notified via email or in-app notification at least 30 days before taking effect.
13. Contact
For any privacy questions or requests:
- Email: contact@nexchat.pro
- Website: nexchat.pro
This document is a draft starting point. Before commercial launch, have it reviewed by a lawyer specialized in digital law / GDPR (particularly for France and OHADA Benin).